What is Wrong With Disney Plus? Explanation of Error Codes and Solutions

Eric planned a movie time with his kids at home. They would like to watch Luca and guess what happened? After 1 hour of watching, they are not able to see the movie. The first thing that came to Eric’s mind is Disney Plus down right now?

Disney Plus

Since November 12, 2019, the launch date of Disney+, Disney has spread its magic to all the subscribers’ homes globally. Disney Plus movies and shows are for all age groups, and we can spend excellent family time with this OTT. We love to watch movies and shows of Marvel, Disney, Pixar, National Geographic, and Star Wars.

Disney Plus combines movies and shows from all these companies and presents them to us in a balanced manner. However, sometimes due to issues in Disney Plus, we face Disney+ down, and all services stopped. What should we do at that time? Let us discuss.

Is Disney plus down or only your connection is not coming?

You need to find out that Disney Plus is down or problems are there at your end. To look for Disney plus status at that moment, search on social media using proper hashtags, like #disneyplusdown. You can visit Disney’s Twitter account and search there if there is any Disney plus outage.

Disney plus outage

If nothing is reported like that, you need to check your connection.

Check The Below-listed Primary Steps to Fix Your Connection

Before a detailed discussion on how to solve your Disney plus issues today, we will first discuss the primary steps you should follow.

  1. Check for any internet connection error.
  2. Restart your router if you use it.
  3. Sign out from the app you are using and re-login.
  4. Reboot your device where you are using the Disney Plus app.
  5. Finally, uninstall the app and again reinstall it.

After doing all the above, if you are still facing issues with your Disney account and getting some error code on your screen, continue to read this article, and your problems will be solved.

Possible Error Messages of Disney Plus and Ways to Fix Them

Error Code 4:

Reasons to Get This Error:

This error is related to transaction issues, like:

  1. The Zip or Postal Code is not matching with the card you are using.
  2. The three-digit security code is incorrect on your card.
  3. Your card may be expired.
  4. Entering incorrect account details or card details can also trigger this error code.

Name of The Devices:

Any devices supported by Disney+, like Amazon Fire TV/Stick, Roku boxes/TV/sticks, iOS devices, Android devices, etc.

Solutions:

  1. Check the Zip or Postal Code and make sure it matches the number written on your card. You need to use the correct and valid card details for your country.
  2. Make sure that the three-digit security code on your card is correct.
  3. Check if the expiration date written on your card has not been exceeded.
  4. If all the information is correct, signing out and signing back in again may resolve the issue.

Error Code 5:

Reason For This Error:

Error code 5 pops up due to account information issues, such as putting wrong login information.

Name of The Devices:

Devices like Android and iOS devices, Amazon Fire TV/Stick, Roku devices, etc., may face this problem.

Solutions:

Recheck your login details and make sure you are putting in the correct one.

Error Code 7:

Reasons For This Error:

This error happens due to using the wrong email or password. Detail reasons include:

  1. Disney Plus may be having issues with the email or password you provided.
  2. While creating your account, you entered any information which is not correct.

Name of The Devices:

Any Disney Plus compatible devices, like Android devices, iOS devices, Google Chromecast, Smart TV, Xbox, Amazon Fire devices, Roku devices, etc.

Solutions:

  1. Ensure that you double-check your information.
  2. Use the correct email address for verification

Error Code 8:

Reason to Get This Error:

You would get this error code if you added wrong/invalid account details.

Name of The Devices:

All accessible devices of Disney Plus can get this error, like Amazon Fire devices, Android devices, iOS devices, Roku boxes/TV/sticks, etc.

Solutions:

  1. You need to enter the correct account details.
  2. For the forgotten email ID of your account, you need to search for the account confirmation email you received at the time of sign-up.

Error Code 9:

Reason For This Error:

This error comes when there are some payment issues like entering the wrong card details or account details.

Name of The Devices:

Devices like Android, iOS, Google Chromecast, Smart TV, Xbox, Amazon Fire TV/Stick, Roku, etc., can get this error.

Solutions:

  1. Make sure that the billing address matches the card details you are using.
  2. You can visit Disney+ Help Center if the problem persists.

Error Codes 11/22/28/35 and 36:

Reason to Get These Errors:

You will get this error due to the unavailability of content. Everything is not available in all locations. If you change your location, you may not get all the shows that you are previously watching.

Name of The Devices:

All available devices in the market, supported by Disney Plus, like Android or iOS devices, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc., can get this error.

Solutions:

Restart your internet connection and your system if you have changed your location currently. Now, check for the availability of the movie/show in your current locality.

Error Codes 13 and 30:

Reason to Get These Errors:

You will get this error code if you are using more than ten devices for downloading.

Name of The Devices:

All devices like Android or iOS, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc., can get this error code.

Solutions:

  1. Do not share your login details with others.
  2. You are eligible to use up to four devices for the service, and for up to seven people, you can create user profiles. Do not exceed that limit.

Error Codes 24 and 43:

Reason to Get These Errors:

This error code means Disney Plus is having trouble connecting to your account.

Name of The Devices:

Android TV/mobile, iPhone/iPad, Google Chromecast, Smart TV, Xbox, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc.

Solutions:

  1. Try switching between mobile data and WiFi connection.
  2. You can also use a VPN.

Error Code 25:

Reason to Get This Error:

This error happens when Disney Plus has experienced an error on their part for your last action.

Name of The Devices:

All available devices like Android and iOS devices, Amazon Fire TV/Stick, Roku devices, etc., may get this error.

Solutions:

  1. Complete your last action again.
  2. Restart the application.
  3. You can contact Disney Plus via phone, chat, or social media 24/7.

Error Codes 27, 40, and 44:

Reason to Get These Errors:

This problem is related to rights availability or internal systems.

Name of The Devices:

Any devices like Android and iOS devices, Roku boxes/TV/sticks, Amazon Fire devices, etc.

Solutions:

The user cannot do anything. Talk to customer care of Disney Plus to get the rights.

Error Code 29:

Reason For This Error:

If Disney plus is having a problem connecting to the servers, then you will get this error.

Name of The Devices:

Android or iOS devices, Amazon Fire devices, Smart TV, Google Chromecast, Xbox, Roku devices, etc., can get this error.

Solutions:

  1. Contact Disney Plus, mentioning the error code and facing problems connecting to Disney Plus servers.
  2. You can try restarting your internet connection or interchange between mobile data and WiFi.

Error Codes 31 and 73:

Error Codes 31 and 73

Reason to Get These Errors:

This error occurs when Disney Plus is not able to locate your device’s location.

Name of The Devices:

Devices such as Roku, Android, iOS, Amazon Fire, Smart TV, etc.

Solutions:

  1. You need to enable your location service and try again.
  2. Please contact Disney Plus via phone, chat, or social media, 24/7.

Error Codes 32 and 87:

Reason to Get These Errors:

You may face this problem due to server errors, like login or password issues.

Name of The Devices:

Android TV/mobile, iPhone/iPad, Google Chromecast, Smart TV, Xbox, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc.

Solutions:

  1. Try with logout and re-login.
  2. Clearing the cache of the browser is another option.
  3. Using the browser in incognito mode is an option for you.
  4. Inform Disney Plus Help Center.

Error Code 34:

Reason to Get This Error:

If you want to create a new profile and the number of profiles has reached the limit, you will get this error code.

Name of The Devices:

All compatible devices such as Android, iOS, Smart TV, Google Chromecast, Xbox, etc.

Solutions:

You have to delete an old profile first to create a new one.

Error Code 38:

Reason For This Error:

You will get this error for the wrong clock settings of the device.

Name of The Devices:

Smart TV, Google Chromecast, Xbox, Android devices, iPhone/iPad, Amazon Fire TV/Stick, Roku, etc.

Solutions:

Set the appropriate date and time zone on the device.

Error Code 39:

Error Code 39

Reason For This Error:

This error comes for multiple devices or rights issues. Video will not play due to the unavailability of rights or using multiple devices.

Name of The Devices:

This error can come to any Disney Plus compatible devices like Android, iOS, Smart TV, Google Chromecast, Xbox, etc.

Solutions:

Contact Disney Plus customer care to get the issue resolved.

Error Code 41:

Error Code 41

Reason to Get This Error:

This error is related to playback. Showing this error means many users are watching or downloading the same content as yours.

Name of The Devices:

You will get this error in Android phone/TV/tab, Smart TV, Google Chromecast, Xbox, iOS devices, Amazon Fire devices, Roku devices, etc.

Solutions:

Spend some time outside your app as the solution is only waiting.

Error Codes 42 and 76:

Error Codes 42 and 76

Reason to Get These Errors:

This error pops up due to slow internet speed. Your internet connection is very slow to connect Disney+ server.

Name of The Devices:

Devices like Android, iOS, Amazon Fire, Roku, etc.

Solutions:

  1. Connect to a faster network connection.
  2. Switch to mobile data.
  3. Restart the router.

Error Codes 72 and 82:

Reason to Get These Errors:

with these error codes, you will get an error related to your account.

Name of The Devices:

You can get this error in all Disney Plus compatible devices like Android, iOS, Smart TV, Xbox, Amazon Fire, Roku, etc.

Solutions:

  1. Log out and re-login.
  2. Change the device.
  3. Contact Disney Plus Help Center.

Error Code 75:

Reason to Get This Error:

You will get this error if you are accessing one account from more than four devices.

Name of The Devices:

Devices like Smart TV, Google Chromecast, Xbox, Amazon Fire, Roku, Smart TV, Google Chromecast, etc.

Solutions:

  1. Do not use one account on more than three devices.
  2. Log out from all the systems currently in use and sign back in.

Error Code 83:

Error Code 83

Reason For This Error:

This error code means the device you are using is not compatible with the Disney Plus application or has an error in internet connection.

Name of The Devices:

Android and iOS devices, Xbox, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc.

Solutions:

  1. Try updating the device software or changing the device to resolve the compatibility issue.
  2. Check your device’s connectivity.

Error Code 86:

Reason to Get This Error:

Your account may be blocked due to the violation of terms and conditions of Disney Plus.

Name of The Devices:

Smart TV, Android and iOS devices, Amazon Fire TV/Stick, Roku boxes/TV/sticks, etc.

Solutions:

  1. Contact Disney Plus Help Center to review the account.
  2. Ensure you are using an 18+ email account when registering for a Disney+ account.

Error Code 90:

Reason For This Error:

This error comes due to an internet service error. Various reasons, like, your device has reached the data limit, the router is not working, etc., maybe the cause.

Name of The Devices:

Google Chromecast, Xbox, Android and iOS devices, Amazon Fire and Roku devices, etc.

Solution:

Change mobile data to the router or other internet connections you have.

Few More Things to Know Disney Plus Error-free Watch

We talked about several error codes for Disney down. Remember that you need to check first the Disney website down or not on social media. Once you get a confirmed answer to your question, is disney+ down? Only go for further steps. Sometimes it is better to download from Disney Plus and watch offline to get an uninterrupted viewing experience.

Disney Plus Offline Watch

Disney Plus allows you to download content using their app. You can download unlimited videos and use up to 10 devices. Also, any downloader software can help you to download unlimited Disney Plus content.

While searching for “Disney Plus down?” on social sites, you can watch your downloaded videos.

You can download from Netflix officially or using external downloader softwares. Search for Top 10 Netflix downloading options to get the details.

Hulu also allows you to download videos. You need to install the app or use any HULU downloader software to download videos from Hulu.

Conclusion

We hope this detailed discussion on Disney Plus error codes will guide you properly to solve your issue. If you are still facing problems with disneyplus down, please contact Help Center 24/7 to resolve the issue.